Description
Use indirect approach to reply to the letter
Create the buffer paragraph
Create the background paragraphs
Create the negative message paragraph
Create closing paragraph (include contact information)
The preferred font style is Verdana 10 points and 1-inch margins
Letter Reply to a Customer
You are the manager of Simpson’s Hardware Store and have received the following handwritten letter from a man who lives in a small town 165 miles away:
Dear Simpson’s Hardware:
I own a Simpson Model S4320 grass trimmer and had it for over 15 years. The gas cap begun to leek last week and I need another gas cap for it. I know your products have a lifetime warranty so please send me a new cap as soon as possible.
Thank you.
Frank Dunford
Box 26
Emmetsburg, Iowa 50536
Mr. Dunford is not in your database, and you are not sure he has ever been in your store. You must now write a reply letter to Mr. Dunford and tell him that only Simpson “tools” have a lifetime-replacement policy—other products do not. His string trimmer had a one-year warranty. Because his trimmer is so old, you do not carry parts for it anymore; however, you can order the part from another supplier at a cost of $17.65, plus $5.00 shipping and handling. If he will send you a $22.65 check, you will order the part and have it delivered to his home. Delivery time will be about three to four weeks. If Mr. Dunford decides to buy a new trimmer, he can look at new models on your website (gosimpsons.com) and order one online— but you do not know if he has a computer.
Criteria for Success
- Make-up company and block addresses
- A Date
- The name and address block of recipient
- The RE or topic
- The salutation
- The buffer, background, negative message, and closing paragraphs
- The closing salutation
- The signature block
- The word count is 300 words in one page
California State University Los Angeles Bus Communications Essay
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Writing a perfect essay requires careful planning, research, and attention to detail. Here are some tips to help you craft a great essay:
California State University Los Angeles Bus Communications Essay
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- Start with a clear thesis statement that states your main argument.
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- Use clear and concise language, avoiding unnecessary jargon or complex sentence structures.
- Edit and proofread your essay carefully for grammar, spelling, and punctuation errors.
- Take breaks and come back to your essay with fresh eyes to ensure you haven’t overlooked anything.
By following these tips, you can write a well-structured, well-researched, and compelling essay.
California State University Los Angeles Bus Communications Essay